Terms and Conditions

Last updated: November 2026

§1 Scope & provider

These Terms and Conditions (“Terms”) govern the contractual relationship between Centric Software International Ltd. (“provider”, “we”) and the users (“user”, “you”) of the service MyTripWallet, available at mytripwallet.app and as an app for iOS.

By using the service you accept these Terms. If the app is obtained through a distribution platform (e.g. the Apple App Store), that platform's terms apply in addition; with regard to obtaining the app you are a direct contractual partner of the platform.

Deviating, conflicting or supplementary terms of the user do not become part of the contract unless the provider expressly agrees to them in writing.

§2 Description of service

MyTripWallet keeps the documents of a trip in one place. A trip holds tickets, bookings, receipts, links and tasks; every entry can carry a date, a note and an attachment.

The scope also includes:

• receipt recognition (OCR) that suggests amount and date from a photographed receipt; recognition runs on the device,
• an itinerary as a PDF generated from the entries of a trip,
• sharing a trip with other accounts,
• a PIN lock for the app, a widget and a share extension for iOS,
• push messages about dates and shared trips,
• syncing the data with the server from the Premium tier upwards.

The provider develops the service continuously. There is no entitlement to the permanent availability of individual features or design elements.

§3 Account & conclusion of contract

Basic use requires no account. Trips, entries and attachments can be created and used as long as they remain on the device only. An account is needed for syncing between several devices, for sharing trips and for the backup on the server. An account is created by entering an e-mail address and a password (at least 8 characters). After registering, the user receives a confirmation e-mail; the contract is concluded when the link it contains has been successfully confirmed.

The account applies exclusively to MyTripWallet. Other applications of the provider keep separate accounts with their own login details, even if the same e-mail address is used. Signing in to MyTripWallet does not grant access to any other service of the provider and vice versa; a plan purchased in another app does not apply here.

The user must provide truthful information when registering and keep their login details secret; an account is not transferable. Use is open to consumers and businesses alike. Registration requires the user to be at least 16 years old or to have the consent of a parent or guardian.

§4 Plans, prices & payment

MyTripWallet is offered in five tiers.

Premium is a one-off payment and remains valid permanently. Premium Plus, Enterprise and Whitelabel are monthly subscriptions; each tier includes the scope of the ones below it.

All prices are final prices including the applicable statutory VAT; the prices shown before purchase in the app and in the App Store are authoritative. There is no set-up fee.

Reaching a limit

When a quantity limit is reached, existing trips and entries remain fully usable. Only the creation of further units is blocked until a higher tier is chosen or existing units are deleted.

Processing of payment

Purchases and subscriptions in the app are processed through the Apple App Store; Apple's terms apply additionally in this respect, and Apple is the contracting party for payment processing. The user enters payment details with Apple; the provider does not receive them. A subscription renews automatically for the chosen period unless cancelled in the App Store account settings at least 24 hours before expiry.

A purchased scope is bound to the App Store account. After a device change, "Restore Purchases" restores it.

Whitelabel

With Whitelabel, travel agencies and agencies offer MyTripWallet under their own brand. This includes their own app with their own logo, name and colors (app icon, launch screen and PDF itinerary), the full Premium scope for their customers without in-app purchases of their own or limits, and a desktop interface for managing customers and trips on a computer. Whitelabel includes everything in Enterprise.

Whitelabel is not an in-app purchase and is not concluded through the App Store. It is agreed individually through support ([email protected]). The price is €997 per month as a monthly subscription. Details of price, term and payment are governed by the separate agreement.

What these terms say about processing through Apple, cancellation through the App Store account and refunds under Apple's terms applies only to purchases through the App Store. For Whitelabel, the separate agreement governs.

§5 Term, termination & withdrawal

Free use runs for an indefinite period. The user can end the contract at any time by deleting their account in the app (§13).

One-time purchases have no term and therefore cannot be cancelled; they remain permanently tied to the purchasing App Store account. A subscription has a term of one month and renews automatically unless cancelled at least 24 hours before expiry. Cancellation is made via the subscription management of the App Store account and takes effect at the end of the current period; the provider itself cannot cancel a subscription. When the subscription ends, the previously purchased or the Basic tier applies again.

When a subscription ends, the limits of the tier then in effect apply again; trips already created are kept, but no new ones can be created until the stock is back below the limit.

The rules on term and cancellation in this section do not apply to Whitelabel; the separate agreement sets them.

Right of withdrawal for digital content

Consumers have a statutory right of withdrawal. This right expires early where the user has expressly agreed to immediate performance of the contract before the withdrawal period elapses and has confirmed that they thereby lose their right of withdrawal, for example through immediate unlocking or crediting after purchase. For App Store purchases, exercising the right of withdrawal follows Apple's terms. Refunds are governed exclusively by Apple's terms. For Whitelabel, the separate agreement governs.

§6 Obligations of the user

The user undertakes

• to use the service only within applicable law and not to enter or send any unlawful, offensive or third-party-rights-infringing content,
• to keep credentials confidential and not to grant third parties access to the account,
• to process personal data of third parties stored in the service only on an appropriate legal basis,
• not to take any measures that may impair the operation of the service or its server infrastructure (for example automated bulk requests or reverse engineering beyond what is legally permitted).

In the event of breaches, the provider may restrict access or, after prior warning, suspend the account.

§7 Sharing trips & client management

From the Premium tier upwards the user can share a trip with other accounts. The invited accounts see the entries and attachments of that trip and can edit them depending on the role assigned. The user decides whom to invite and can revoke a share at any time.

The user warrants that they are entitled to pass on the shared content. If a trip contains personal data of third parties (fellow travellers, for instance), the user is responsible for its processing.

From the Premium Plus tier upwards, travel agencies can create clients and manage trips for them. In data protection terms the user is the controller for their clients' data and the provider is the processor, merely supplying the technical infrastructure. A data processing agreement pursuant to Art. 28 GDPR is available from the provider on request.

§8 Data, content & storage

The user remains the owner of the content they create (trips, entries, documents, receipts, tasks).

Without an account all data resides exclusively on the device (IndexedDB). With an account and from the Premium tier upwards it is transferred encrypted and stored on the server in a directory assigned to the account, so that it is available again on another device or after a reinstallation.

Receipt recognition (OCR) and the generation of the itinerary PDF run on the device; no content is transferred to the provider or to third parties for this. Passing on a finished PDF is initiated by the user.

MyTripWallet is not an archiving system. The user is responsible for retaining receipts of tax or legal relevance; important documents should also be backed up outside the app.

Details on the processing of personal data are set out in the privacy policy.

§9 Advertising

In the Basic tier the iOS app displays an advertising banner delivered through Google AdMob. From the first paid tier onwards it disappears permanently. The respective advertisers are responsible for the content and lawfulness of the advertising shown. Which data is processed in the course of this is set out in the privacy policy.

§10 Rights of use & intellectual property

All rights in the service itself, in particular software, design, logos and the MyTripWallet brand, belong to the provider or its licensors. The user is granted a simple, non-transferable and non-sublicensable right to use the service within the scope of these Terms.

The provider acquires no rights in content entered by the user beyond what is technically necessary to operate, display, back up and deliver the service.

Reverse engineering, removing notices of rights and distributing modified versions are prohibited unless permitted by law.

§11 Availability & changes

The provider endeavours to ensure high availability of the service but cannot guarantee uninterrupted availability. Maintenance work, technical faults or events beyond the provider's control (force majeure, failures of third parties such as hosting or payment providers) may lead to temporary restrictions. No availability commitment in the form of a service level agreement exists.

The provider reserves the right to adapt or extend the range of features in the course of further development, or to discontinue individual features, provided this is reasonable considering the legitimate interests of the user. Substantial restrictions affecting the core of a paid service will, as far as possible, be announced to paying users with reasonable notice.

§12 Liability

The provider is liable without limitation for intent and gross negligence, under product liability law, for injury to life, body or health, and within the scope of guarantees given.

In the event of slightly negligent breach of a material contractual obligation (cardinal obligation) whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the user may regularly rely, liability is limited in amount to the foreseeable damage typical for this type of contract. Otherwise liability for slightly negligent breaches of duty is excluded.

The above limitations of liability also apply in favour of the provider's legal representatives and vicarious agents where claims are asserted directly against them.

For loss of data the provider is liable only to the extent that would have arisen had the user carried out proper and regular data backups.

No travel agency, no substitute for original documents

MyTripWallet manages the documents of a trip but does not itself arrange flights, accommodation, hire cars or any other travel services, and is neither a travel agent nor a tour operator. Contracts for travel services are concluded exclusively with the respective provider.

The app is no substitute for original documents. Whether a stored ticket, booking or identity document is accepted during a check, at a border crossing or at check-in is decided solely by the body carrying out the check. No warranty is given for dates, reminders and times in the app; the details provided by the respective provider prevail. Important documents should also be available outside the app.

§13 Suspension & account deletion

The user can irrevocably delete their account in the app at any time. The account is then deactivated and the associated data on the server is removed. This action cannot be undone; a backup of important content should be created beforehand.

Deletion affects the account for MyTripWallet only. The user's accounts with other applications of the provider remain unaffected and must be deleted there separately.

The provider is entitled to suspend or terminate an account in the event of a serious or repeated breach of these Terms after prior warning with a reasonable deadline. Refunds are governed exclusively by Apple's terms.

§14 Changes to these terms

The provider reserves the right to amend these Terms with effect for the future where this is necessary for legal reasons, because of changes to the service, or to adapt to changed technical or economic conditions, and where this does not unreasonably disadvantage the user. Users will be informed of substantial changes in the application or by e-mail with reasonable notice.

If the user does not object to the amended Terms within six weeks of receiving the notice of change, or continues to use the service after that period, the amended Terms are deemed accepted. The provider will separately point out this consequence and the right to object in the notice of change.

§15 Final provisions

English law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the user is a consumer, this applies only to the extent that it does not restrict the protection of mandatory consumer protection provisions of their habitual residence.

If the user is a merchant, a legal entity under public law or a special fund under public law, the registered office of the provider in London, England is (as far as legally permissible) the exclusive place of jurisdiction for all disputes arising out of or in connection with this contract.

Should any provision of these Terms be or become invalid, the validity of the remaining provisions remains unaffected. The statutory rule takes the place of the invalid provision.

The European Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr. The provider is neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

§16 Contact